Yes, all patients are welcome in our practice. Please arrive 5 mins ahead of your scheduled appointment time to fill in necessary paperwork including a New Patient Registration Form.

Yes, all the GPs bulk bill. You will need to bring your valid Medicare card (check expiry date) and a photo ID, otherwise you will be charged as a private patient.

Private fees apply to all non-Medicare card holders. All fees are payable at the time of consultation. Additional charges may apply for extended consultations and tests performed. All payments are to be made by EFTPOS using a Credit Card or Debit Card. We do not accept cash or cheques.

Appointments can be made via our website or over the phone on 0291356480. We do accept walk-in patients, but patients with appointments and emergencies will be prioritised first.

Yes, appointments are usually made in ten-minute intervals – please advise reception if you require a longer appointment.

Currently, medicare rebates for telehealth consultations are only available for patients who have attended a face-to-face consultation at the practice within the past 12 months. If you are a new patient or have not attended the practice in over 12 months, there will be no medicare rebate. So it is ideal for you to see your doctor in person where possible. This excludes: People under the age of 12 months People who are experiencing homelessness People who have received a stay-at-home order from NSW government due to COVID Please call our reception staff to discuss further. Please note we do not do telephone consultations during weekends

Standard results will take 2-3 days, some tests can take longer. You will need to make an appointment to see the Doctor to discuss your test results. You may receive a text message as a reminder that your results have arrived. NO results will be given over the phone – a follow up appointment must be made.

You must make an appointment with your GP to obtain any referral, prescription, medical certificate or any other documentation – reception staff will not take any requests for these matters.

Yes, you will receive a text message for GP appointments the day before your appointment to confirm.

Please note that from 1/9/2022   a cancellation/no show  fee will apply for the  following consultations including telephone consultations . This fee will not be covered by your insurance company or Medicare. General Practitioners (GP)                         Cancellation Fee More than 4 hours notice                          No fee Less than 4 hours notice or no-show       $20 (standard consult) , $40 (long consult)                                                                         Specialist More than 48 hours notice                        No fee Less than 48 hours notice or no show      $100 Allied Health Professionals More than 48 hours notice                         No fee Less than 48 hours notice  or no show      $50 Care Plan Nurse More than 48 hours notice                        No fee Less than 48 hours notice or no show        $50

Yes. You will need to inform your employer prior to the consultation and bring your employer’s contact details for verification to arrange payment through work cover. Please call the reception to make an appointment

All efforts are made by doctors to stay on time. Unfortunately, sometimes due to unforeseen circumstances the doctor may run behind. We will advise you on arrival of any delays – if there are extensive delays, we may call you to advise you of an approximate time or to reschedule.

Doctors are unable to backdate any documents. You will need to ensure all your documents are current or see the Doctor at an appropriate time.

Yes, speak to our friendly reception staff to organise transfer of medical records.

We have a pathologist on site and no appointment is required. Opening Hours: Monday to Friday 8:00am – 4:00pm Saturday 9:00am – 1:00pm Sunday 9:00am – 12:00pm

Not all test requires fasting. Your Doctor will advise you if you need to be fasting or any other requirements before the test.

There is an imaging provider conveniently located directly next door to our practice.

All doctors have access to a telephone interpreter service. This needs to be booked in advance so please advise reception when booking your appointment if this service is required.

We do not disturb the doctors during a consultation. A message can be taken by reception staff and passed onto the Doctor. Unless it is an emergency the Doctor will call you back when they are available.

Yes, we have on site: Geriatrician Dietician Counsellor

We and our independent health care providers are committed to keeping your personal information including your medical records are kept private and confidential. The Practice and the independent service providers will maintain a strict level of privacy to ensure your personal information is kept secure. All patient information including consultations are kept strictly confidential. No information will be released to any outside parties without your prior current written consent.

No, you will need to be assessed by a doctor prior to seeing the nurse.

Pre-employment medical assessments are privately billed. The cost will depend on the length and complexity of the medical assessment. Reception are able to give a price guide but cost will be determined by the Doctor at the time of consult.