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  • Do you accept new patients?
    Yes, all patients are welcome in our practice. Please arrive 5 mins ahead of your scheduled appointment time to fill in necessary paperwork including a New Patient Registration Form.
  • Are the independent general practitioners bulk bill?
    Yes, all the GPs bulk bill at present . You will need to bring your valid Medicare card (check expiry date) and a photo ID, otherwise you will be charged as a private patient.
  • What are the fees for private patients?
    Private fees apply to all non-Medicare card holders. All fees are payable at the time of consultation. Additional charges may apply for extended consultations and tests performed. We accept EFTPOS, Credit Cards. We do not accept cash or cheques.
  • Do I need to make an appointment?
    Appointments can be made through our website (www.craneroadmedicalcentre.com.au) or by calling us on 0291356480. We do accept walk-in patients, but appointments and emergencies will be seen first.
  • Can I book a long consultation?
    Yes, appointments are usually made in ten-minute intervals – please advise reception if you require a longer appointment.
  • Can I have a consultation over the phone?
    Currently, medicare rebates for telehealth consultations are only available for patients who have attended a face-to-face consultation at the practice within the past 12 months. If you are a new patient or have not attended the practice in over 12 months, there will be no medicare rebate. So it is ideal for you to see your doctor in person where possible. This excludes: People under the age of 12 months People who are experiencing homelessness People who have received a stay-at-home order from NSW government due to COVID Please call our reception staff to discuss further. Please note we do not do telephone consultations during weekends
  • How do I get my test results and how long will it take?
    Standard results will take 2-3 days, some tests can take longer. You will need to make an appointment to see the Doctor to discuss your test results. You may receive a text message as a reminder that your results have arrived. NO results will be given over the phone – a follow up appointment must be made.
  • How can I get a referral/prescription renewal or letter?
    You must make an appointment with your GP to obtain any referral, prescription, medical certificate or any other documentation – reception staff will not take any requests for these matters.
  • Do you send out appointment reminders?
    Yes, you will receive a text message for GP appointments the day before your appointment to confirm.
  • What is your cancellation policy?
    Please note that from 1/9/2022   a cancellation/no show  fee will apply for the  following consultations including telephone consultations . This fee will not be covered by your insurance company or Medicare. General Practitioners (GP)                         Cancellation Fee More than 4 hours notice                          No fee Less than 4 hours notice or no-show       $20 (standard consult) , $40 (long consult)                                                                         Specialist More than 48 hours notice                        No fee Less than 48 hours notice or no show      $100 Allied Health Professionals More than 48 hours notice                         No fee Less than 48 hours notice  or no show      $50 Care Plan Nurse More than 48 hours notice                        No fee Less than 48 hours notice or no show        $50
  • Do you accept workers compensation appointments?
    Yes. You will need to inform your employer prior to the consultation and bring your employer’s contact details for verification to arrange payment through work cover. Please call the reception to make an appointment
  • What if my doctor is running late?
    All efforts are made by doctors to stay on time. Unfortunately, sometimes due to unforeseen circumstances the doctor may run behind. We will advise you on arrival of any delays – if there are extensive delays, we may call you to advise you of an approximate time or to reschedule.
  • Can I get my medical certificate or referral changed or backdated?
    Doctors are unable to backdate any documents. You will need to ensure all your documents are current or see the Doctor at an appropriate time.
  • Can I get my records transferred TO or FROM your practice?
    Yes, speak to our friendly reception staff to organise transfer of medical records.
  • Do you have pathology on site and do I need an appointment?
    We have a pathologist on site and no appointment is required. Opening Hours: Monday to Friday 8:00am – 4:00pm Saturday 9:00am – 1:00pm Sunday 9:00am – 12:00pm
  • Do I need to fast for my blood tests?
    Not all test requires fasting. Your Doctor will advise you if you need to be fasting or any other requirements before the test.
  • Do you have X-ray facilities?
    There is an imaging provider conveniently located directly next door to our practice.
  • Do you have translating facilities?
    All doctors have access to a telephone interpreter service. This needs to be booked in advance so please advise reception when booking your appointment if this service is required.
  • Can I call to speak with a doctor?
    We do not disturb the doctors during a consultation. A message can be taken by reception staff and passed onto the Doctor. Unless it is an emergency the Doctor will call you back when they are available.
  • Do you have medical specialists and allied health professionals?
    Yes, we have on site: Geriatrician Consultant Physician Physiotherapy Exercise Physiologist Dietician
  • How do you ensure my personal information is kept confidential?
    We and our independent health care providers are committed to keeping your personal information including your medical records are kept private and confidential. The Practice and the independent service providers will maintain a strict level of privacy to ensure your personal information is kept secure. All patient information including consultations are kept strictly confidential. No information will be released to any outside parties without your prior current written consent.
  • Can I see the nurse without an appointment with the doctor?
    No, you will need to be assessed by a doctor prior to seeing the nurse.
  • Medical assessments
    Pre-employment medical assessments are privately billed. The cost will depend on the length and complexity of the medical assessment. Reception are able to give a price guide but cost will be determined by the Doctor at the time of consult.
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