FAQ's

Do you accept new patients?


Yes, all patients are welcome in our practice. Please arrive 5 mins ahead of your scheduled appointment time to fill in necessary paperwork including a New Patient Registration Form.




Are you a bulk billing medical practice?


Yes, we are a bulk billing practice. You will need to bring your valid Medicare card (check expiry date) and a photo ID, otherwise you will be charged as a private patient.




What are the fees for private patients?


Private fees apply to all non-Medicare card holders. All fees are payable at the time of consultation. Additional charges may apply for extended consultations and tests performed. We accept Cash, EFTPOS, Credit Cards. We do not accept cheques.




Do I need to make an appointment?


Appointments can be made through our website (www.craneroadmedicalcentre.com.au) or by calling us on 1300 029 199. We do accept walk-in patients, but appointments and emergencies will be seen first.




Can I book a long consultation?


Yes, appointments are usually made in ten-minute intervals – please advise reception if you require a longer appointment.




Can I have a consultation over the phone?


No, you will need to make an appointment to attend the practice and have a consultation.




How do I get my test results and how long will it take?


Standard results will take 2-3 days, some tests can take longer. You will need to make an appointment to see the Doctor to discuss your test results. You may receive a text message as a reminder that your results have arrived. It is our practice policy that NO results will be given over the phone – a follow up appointment must be made.




How can I get a referral/prescription renewal or letter?


You must make an appointment with your GP to obtain any referral, prescription, medical certificate or any other documentation – reception staff will not take any requests for these matters.




Do you send out appointment reminders?


Yes, you will receive a text message for GP appointments the day before your appointment to confirm.




What is your cancellation policy?


We don’t have a cancellation policy for GPs however, we would appreciate you letting us know as soon as possible if you are unable to attend your appointment. Medical Specialists, Skin checks and Allied Health appointments must be cancelled 48 hours prior to the appointment time. Failure to cancel before the required notice period may incur a fee. For further information, please contact reception staff.




Do you accept workers compensation appointments?


Yes. You will need to inform your employer prior to the consultation and bring your employer’s contact details for verification to arrange payment through work cover.




What if my doctor is running late?


All efforts are made by doctors to stay on time. Unfortunately, sometimes due to unforeseen circumstances the doctor may run behind. We will advise you on arrival of any delays – if there are extensive delays, we may call you to advise you of an approximate time or to reschedule.




Can I get my medical certificate or referral changed or backdated?


We are unable to backdate any documents. You will need to ensure all your documents are current or see the Doctor at an appropriate time.




Can I get my records transferred TO or FROM your practice?


Yes, speak to our friendly reception staff to organise transfer of medical records.




Do you have pathology on site and do I need an appointment?


We have a pathologist on site and no appointment is required. Opening Hours: Monday to Friday 8:00am – 1:00pm Saturday and Sunday 9:00am – 12:00pm




Do I need to fast for my blood tests?


Not all test requires fasting. Your Doctor will advise you if you need to be fasting or any other requirements before the test.




Do you have X-ray facilities?


There is an imaging provider conveniently located directly next door to our practice.




Do you have translating facilities?


All our doctors have access to a telephone interpreter service. This needs to be booked in advance so please advise reception when booking your appointment if this service is required.




Can I call to speak with a doctor?


We do not disturb the doctors during a consultation. A message can be taken by reception staff and passed onto the Doctor. Unless it is an emergency the Doctor will call you back when they are available.




Do you have medical specialists and allied health professionals?


Yes, we have on site:

  • Psychiatrist
  • Geriatrician
  • Consultant Physician
  • Physiotherapy
  • Exercise Physiologist
  • Podiatrist
  • Dietician
  • Psychologist




How do you ensure my personal information is kept confidential?


We are committed to keeping your personal information including your medical records are kept private and confidential. It is our practice policy that we maintain a strict level of privacy to ensure your personal information is kept secure. All patient information including consultations are kept strictly confidential. No information will be released to any outside parties without your prior current written consent.




Can I see the nurse without an appointment with the doctor?


No, you will need to be assessed by a doctor prior to seeing the nurse.




Medical assessments


Pre-employment medical assessments are privately billed. The cost will depend on the length and complexity of the medical assessment. Reception are able to give a price guide but cost will be determined by the Doctor at the time of consult.