Yes, all patients are welcome in our practice. Please arrive 15 mins ahead of your scheduled appointment time to fill in necessary paperwork including a New Patient Registration Form and do the necessary observations .

Yes, all the GPs bulk bill. You will need to bring your valid Medicare card (check expiry date) and a photo ID, otherwise you will be charged as a private patient.

Private fees apply to all non-Medicare card holders. All fees are payable at the time of consultation. Additional charges may apply for extended consultations and tests performed. All payments are to be made by EFTPOS using a Credit Card or Debit Card. We do not accept cash or cheques.

Yes, Appointments can be made via our website ( www.craneroadmedicalcentre.com.au )or over the phone on 0291356480. We do accept walk-in patients, but patients with appointments and emergencies will be prioritised first.

Yes, appointments are usually made in 15 minute intervals – please call the reception if you require a longer appointment. Each 15 minute appointment is for one clinical problem - 12 minutes for the consultation and 3 minutes for admin after the consult.

Currently, Medicare rebates for telehealth consultations are only available for patients who have attended a face-to-face consultation at the practice within the past 12 months. If you are a new patient or have not attended the practice in over 12

months, there will be no Medicare rebate. So it is ideal for you to see your doctor in person where possible.

Please note that our doctors do not do any telephone consultations during weekends.

Standard results will take 2-3 days, some tests can take longer. You will need to make an appointment to see the Doctor to discuss your test results. You may receive a text message as a reminder that your results have arrived. NO results will be given over the phone by the reception staff. A follow up appointment must be made to see the doctor or book a telephone consultation to get the results. The patients are responsible to make an appointment to get their results.

You must make an appointment with your GP to obtain any referral, prescription, medical certificate or any other documentation – reception staff will not take any requests for these matters.

Yes, you may receive a text message for GP appointments the day before your appointment to confirm.

Please note that from 1/9/2022   a cancellation/no show/rescheduling fee will apply for the 

following consultations including telephone consultations . This fee will not be covered

by your insurance company or Medicare.

General Practitioners (GP)                         Cancellation Fee

More than 4 hours notice                          No fee

Less than 4 hours notice or no-show       $20 (standard consult) , $40 (long consult)

Specialist

More than 48 hours notice                        No fee

Less than 48 hours notice or no show      $100

Allied Health Professionals

More than 48 hours notice                         No fee

Less than 48 hours notice  or no show      $50

Care Plan Nurse

More than 48 hours notice                        No fee

Less than 48 hours notice or no show        $50

Yes. You will need to inform your employer prior to the consultation and bring your employer’s contact details for verification to arrange payment through work cover. Please call the reception to make an appointment.

In the event of the work cover claim is not approved by either the employer or insurer, the patient will be responsible for the payment of all outstanding accounts

All efforts are made by doctors to stay on time. Unfortunately, sometimes due to unforeseen circumstances the doctor may run behind. We will advise you on arrival of any delays – if there are extensive delays, we may call you to advise you of an approximate time or to reschedule.

Doctors are unable to backdate any documents. You will need to ensure all your documents are current or see the doctor at an appropriate time.

Yes,

A standard 50 dollar fee applies to prepare a transfer of complete medical records to another practice. Please request your new practice to send us a signed consent form requesting a transfer of records with a copy of your valid identification if you are over 16 years . We do not send the record directly to the patient.

If you have to transfer your medical records from another medical centre , please talk to our reception to fill a form .

We have a pathologist on site and no appointment is required. You are required to bring a pathology request form from the referring doctor.

Opening Hours:

Monday to Friday 8:00am – 6:00pm

Saturday 9:00am – 1:30pm

Sunday 9:00am – 1:00pm

Public Holidays - Closed

Most of the investigations are covered by Medicare. Please check with the pathology collector if you have any questions about the fees.

Not all test requires fasting. Your doctor will advise you if you need to be fasting or any other requirements before the test. If you are not sure you can speak to the pathology collector.

No we do not have. But there are lot of imaging providers in the area.

All doctors have access to a telephone interpreter service. This needs to be booked in advance so please advise reception when booking your appointment if this service is required.

We do not disturb the doctors during a consultation. A message can be taken by reception staff and passed onto the Doctor. Unless it is an emergency the Doctor will call you back when they are available.

Yes, we have on site:

• Geriatrician

• Dietician

• Counsellor

Our staff and health care providers are committed to keep your personal information (including your medical records) private and confidential. . No information will be released to any outside parties without your prior written consent.

No, you will need to book to see a doctor prior to seeing the nurse.

Pre-employment medical assessments are privately billed. The cost will depend on the length and complexity of the medical assessment and will be determined by the doctor at the time of consult.

If you are experiencing a medical emergency, please call 000 or go to your nearest local hospital emergency department. For non urgent medical attention, please call National Home Doctors on 13SICK ( 137425 ) to arrange for a home visit.

Yes, Some of our doctors use AI tool to record patients consultation notes. The doctors who use AI tool, will inform the patients during the consultation.

If you are late for the appointment you may have to wait till the doctor is able to see you. (Some doctors may refuse to see the patients if they arrive very late for the appointment)

If you are unable to wait you will have to reschedule your appointment. Please note a rescheduling fee will be applied according to our practice policy.